Make a humanize e-mail for business correspondent

“See me!”
“I need this now!”
“Call Joe Schmoe and tell him to expect a price increase!”
When was the last time you received a similar e-mail message that reminded you of one of the examples above— curt, rude, and perhaps even a bit crude? How did it make you feel about the sender?

It’s all too easy to compose brisk, impersonal e-mail messages…but with just a little effort, we can humanize our e-mail messages so that others will actually look forward to checking their in-boxes for messages from us.
Begin with rapport-building comments in the first or second sentence before getting down to business (for instance,“Hope you had a good weekend, George” or “Thanks for your quick response, Mary.”).

If you’ve got a request or suggestion, phrase it in the same way you would if you were having an in-person discussion with the person. In other words, if you aren’t comfortable barking out orders like, “Tell me what’s happening with the Jones account ASAP” when you’re looking the person in the eye, don’t use the same (ineffective) communication strategy when composing an e-mail.

When concluding your messages, humanize them with a friendly phrase like “Looking forward to seeing you next week, “ or “I’ll be in my office today until 6 p.m.—but if you’d like to visit by phone, call me at (978) 555-5555.”

By humanizing your message, recipients will know you are interacting with them as people first. Most importantly, they will look forward to hearing from you.